No, not by default. If you run into serious issues, send an e-mail with all details to our support team and we'll provide you with a quote for individual support.
+ How can I install the solution?
The download package consists of SharePoint solution packages that can be installed on your SharePoint application server. The download package contains a setup which carries out all the necessary steps for you. For more information see the installation instructions.
+ What is covered with the basic support?
Basic support includes e-mail, and if we think it is helpful, telephone support or online meetings. Though we do our best to respond immediately to support requests, the most urgent requests take priority. It may take us up to 24 hours to respond. Online meetings are more time-consuming and must therefore be scheduled. We try to arrange them for the soonest time possible, which at worst should be within five days. We provide support on Austrian business days, Monday to Thursday from 9:00am to 5:00pm and Friday from 9:00am to 1:00pm. On request from 6:00am to 9:00pm. Basic support is only provided with valid SW Maintenance.
+ What is included in the application source code?
The application source code is what gives a SharePoint developer control over the application. The application source code contains the most important parts of the solution. It is all you need to build the same solution packages you get from us.
+ Any other questions?
If you have any other questions, please send an e-mail to firstname.lastname@example.org.