Privacy Statement

This Privacy Statement applies to the * website and our apps and services for Office 365 and Microsoft Teams that are available on our website and in Microsoft AppSource and Microsoft Teams Store.

SapiensIT Consulting GmbH is the operator of the website and the apps and services mentioned above.

This privacy policy will explain how SapiensIT Consulting GmbH collects, uses and discloses personal data when you use our website and services.

SapiensIT Consulting GmbH is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. By using the * website and our services, you consent to the data practices described in this statement.

What data do we collect?

We collect the following data:

Personal identification information
While using our website or services we may ask you to provide us with certain personal information that we can use to contact or identify you. (Name, email address, phone number, etc.)

Usage Data and Tracking
We may also collect information that your browser sends whenever you visit our website or services.
This Usage Data may include information such as your IP address, browser type, browser version, the pages of our website and service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites and other diagnostic data.

Please refer to our Data Processing Agreement for more information about how we collect, use and disclose information and protect your privacy when you use our apps and services for Office 365 and Microsoft Teams that are available on our website and in Microsoft AppSource and Microsoft Teams Store.

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Contact us online using the contact form, the ‘request a live demo’ form or if you sign up for our newsletter
  • Place an order for any of our apps or services
  • Send us an email
  • Use or view our website or services

How will we use your data?

We collect your data so that we can:

  • Process your order and manage your account.
  • To notify you about changes to our service
  • To provide customer care and support
  • To provide analysis or valuable information so that we can improve the service
  • To monitor the usage of the service
  • To detect, prevent and address technical issues

How do we store your data?

We use Microsoft Office 365 to store emails you send to us and other account details. Microsoft Online Services‎ stores our data in Europe.

How long do we keep your information?

We have set out specific retention periods where possible. Where that has not been possible, we have set out the criteria we use to determine the retention period.

Retention periods

Order information: When you place an order for goods and services, we retain that information for seven years following the end of the financial year in which you placed your order, in accordance with our legal obligation to keep records for tax purposes.

Correspondence and enquiries: If you contact our support via email or via the contact forms on our website, the correspondence will be stored in our Microsoft 365 tenant. We will not assign a specific retention period to emails automatically, since we may have to refer to them to provide support in the future.

Newsletter: we retain the information you used to sign up for our e-newsletter for as long as you remain subscribed or if we decide to cancel our e-newsletter service, whichever occurs first.

Criteria for determining retention periods

In any other circumstances, we will retain your information for no longer than necessary, considering the following:

  • the purposes and use of your information both now and in the future (such as whether it is necessary to continue to store that information in order to continue to perform our obligations under a contract with you or to contact you in the future)
  • whether we have any legal obligation to continue to process your information (such as any record-keeping obligations imposed by relevant law or regulation)
  • whether we have any legal basis to continue to process your information (such as your consent)
  • any relevant agreed industry practices on how long information should be retained
  • the levels of risk, cost and liability involved with us continuing to hold the information
  • how hard it is to ensure that the information can be kept up to date and accurate
  • any relevant surrounding circumstances (such as the nature and status of our relationship with you)

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request SapiensIT Consulting GmbH for copies of your personal data.

The right to rectification – You have the right to request that SapiensIT Consulting GmbH correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure – You have the right to request that SapiensIT Consulting GmbH erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that SapiensIT Consulting GmbH restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to the processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that SapiensIT Consulting GmbH transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit

How do we use cookies?
We uses cookies in a range of ways to improve your experience on our website and services, including:

  • Understanding how you use our website and services
  • To Remember your preferences

What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:

  • Necessary – Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
  • Analytics – Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

How to manage cookies
Open the Cookie Settings. Alternatively you can configure your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.


Microsoft Application Insights
Our services use Microsoft Application Insights, a web analytics service provided by Microsoft, Inc. (“Microsoft”). Application Insights uses “cookies”, to help the website analyze how users use the Site. The information generated by the cookie about your use of the Site (including your IP address) will be transmitted to and stored by Microsoft on servers in the US. Microsoft will use this information for the purpose of evaluating your use of the Site, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Microsoft may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Microsoft’s behalf. Further details can be found at

Google Analytics
We use Google Analytics on the basis of Art. 6 (1) (f) of the General Data Protection Regulation (“GDPR”), which is a web analysis service of Google Inc. (“Google”) on our websites. Google Analytics uses cookies, i.e. text files stored on your computer to enable analysis of website usage by you. Information generated by the cookie about your use of this website is usually transmitted to a Google server in the United States and stored there. In case of activated IP anonymization on this website, however, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf the website’s owner, Google will use this information to evaluate your use of the website, compile reports about website activities, and provide the website’s operator with further services related to website and Internet usage. The IP address sent from your browser as part of Google Analytics is not merged with other data by Google.

You can prevent storage of cookies by appropriately setting your browser software; in this case, however, please note that you might not be able to fully use all functions offered by the website. In addition, you can prevent data generated by the cookie and relating to your use of the website (including your IP address) from being collected and processed by Google, by downloading and installing a browser plug-in from the following link:

We use Google Analytics on our websites with the extension “anonymizeIP()”, IP addresses being truncated before further processing in order to rule out direct associations to persons.

Email newsletter

If you choose to join our mailing list, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services The email address that you submit will not be stored within this website’s own database. Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email.


We use third-party payment providers for payment processing.
We will not store or collect your payment card details. That information is provided directly to our third-party payment providers whose use of your personal information is governed by their Privacy Policy.

The payment providers we use are:

Privacy policies of other websites

The * website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

We keeps our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 August 2019.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:

or write to us at:

SapiensIT Consulting GmbH, Siedlung Neugebäude 5/116, 1110 Vienna, Austria